Issues with Recurring Giving

Incident Report for Tithe.ly

Resolved

Our Engineering team was able to confirm that the issue affecting recurring giving was fully resolved.

Posted Feb 05, 2024 - 12:41 PST

Monitoring

Our Engineering teams have deployed a fix and are continuing to monitor transactions to ensure they are going through as expected.

Posted Feb 01, 2024 - 18:25 PST

Identified

Our Engineering teams have identified the root cause and are working to fully resolve this.

Posted Feb 01, 2024 - 08:50 PST

Investigating

Our Engineering teams are working on an issue where a subset of recurring gifts have not processed as expected or are not reporting as expected.

Posted Feb 01, 2024 - 06:16 PST

This incident affected: Giving (Giving App, Form, Transaction Processing, Transaction Reporting).