Identified - Our teams are aware of an issue affecting NEW donors using text giving for the very first time, and also donors attempting to update their payment method via text giving.
We have already identified the solution and anticipate this being fully resolved on Monday morning. We apologize for the inconvenience for you and encourage any affected customers to use online / website giving for donations.
Mar 24, 2023 - 09:18 PDT
This status system provides real-time information on system performance and security for all of our applications along with historical application stability data. If there are any interruptions in service, a note will be posted here. All times are communicated in Pacific Time (GMT-07:00).
For support or additional questions, reach out to support@tithe.ly.
Resolved -
We have confirmed that transactions are passing through correctly (and speedily) now through the Integration and are marking this as fully resolved.
Mar 22, 11:24 PDT
Update -
We are continuing to monitor for any further issues.
Mar 22, 04:59 PDT
Monitoring -
We are deploying a change that should resolve this and we will be monitoring the results closely.
Mar 22, 04:59 PDT
Update -
Our team is continuing to work on the issue with the delays in the integration sends. We expect to have more information tomorrow.
Mar 21, 12:06 PDT
Identified -
We have identified the cause of this and are working on the needed steps to resolve this and improve the speed of the Elvanto integration.
Mar 20, 07:50 PDT
Investigating -
We are investigating issues affecting the Tithely to Elvanto integration causing transactions to be delayed in sending the information to Elvanto. Our Engineering team has already been working to resolve this.
Mar 20, 04:55 PDT