Tithe.ly Status

Errors when attempting to use text giving for the first time

Identified - Our teams are aware of an issue affecting NEW donors using text giving for the very first time, and also donors attempting to update their payment method via text giving.

We have already identified the solution and anticipate this being fully resolved on Monday morning. We apologize for the inconvenience for you and encourage any affected customers to use online / website giving for donations.
Mar 24, 2023 - 09:18 PDT

About This Site

This status system provides real-time information on system performance and security for all of our applications along with historical application stability data. If there are any interruptions in service, a note will be posted here. All times are communicated in Pacific Time (GMT-07:00).

For support or additional questions, reach out to support@tithe.ly.

Admin Experience Operational

Church Apps Operational

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Giving Degraded Performance

Media Operational

Messaging Operational

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Breeze Operational

Elvanto Operational

FellowshipOne Operational

Ministry Platform Operational

Planning Center Operational

QuickBooks Operational

Salesforce Operational

Shelby Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 27, 2023

No incidents reported today.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: Errors when attempting to use text giving for the first time.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Delays in Elvanto Integration

Resolved - We have confirmed that transactions are passing through correctly (and speedily) now through the Integration and are marking this as fully resolved.
Mar 22, 11:24 PDT

Update - We are continuing to monitor for any further issues.
Mar 22, 04:59 PDT

Monitoring - We are deploying a change that should resolve this and we will be monitoring the results closely.
Mar 22, 04:59 PDT

Update - Our team is continuing to work on the issue with the delays in the integration sends. We expect to have more information tomorrow.
Mar 21, 12:06 PDT

Identified - We have identified the cause of this and are working on the needed steps to resolve this and improve the speed of the Elvanto integration.
Mar 20, 07:50 PDT

Investigating - We are investigating issues affecting the Tithely to Elvanto integration causing transactions to be delayed in sending the information to Elvanto. Our Engineering team has already been working to resolve this.
Mar 20, 04:55 PDT

Mar 21, 2023

Mar 20, 2023

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.