Identified - Our teams are aware of an issue affecting NEW donors using text giving for the very first time, and also donors attempting to update their payment method via text giving.

We have already identified the solution and anticipate this being fully resolved on Monday morning. We apologize for the inconvenience for you and encourage any affected customers to use online / website giving for donations.

Mar 24, 2023 - 09:18 PDT

About This Site

This status system provides real-time information on system performance and security for all of our applications along with historical application stability data. If there are any interruptions in service, a note will be posted here. All times are communicated in Pacific Time (GMT-07:00).

For support or additional questions, reach out to support@tithe.ly.

Admin Experience ? Operational
Church Apps Operational
Events Operational
Giving ? Degraded Performance
Media Operational
Messaging Operational
Pay Operational
People Operational
Sermonly Operational
Sites Operational
Integrations ? Operational
Breeze Operational
Elvanto Operational
FellowshipOne Operational
Ministry Platform Operational
Planning Center Operational
QuickBooks Operational
Salesforce Operational
Shelby Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 27, 2023

No incidents reported today.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: Errors when attempting to use text giving for the first time.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Resolved - We have confirmed that transactions are passing through correctly (and speedily) now through the Integration and are marking this as fully resolved.
Mar 22, 11:24 PDT
Update - We are continuing to monitor for any further issues.
Mar 22, 04:59 PDT
Monitoring - We are deploying a change that should resolve this and we will be monitoring the results closely.
Mar 22, 04:59 PDT
Update - Our team is continuing to work on the issue with the delays in the integration sends. We expect to have more information tomorrow.
Mar 21, 12:06 PDT
Identified - We have identified the cause of this and are working on the needed steps to resolve this and improve the speed of the Elvanto integration.
Mar 20, 07:50 PDT
Investigating - We are investigating issues affecting the Tithely to Elvanto integration causing transactions to be delayed in sending the information to Elvanto. Our Engineering team has already been working to resolve this.
Mar 20, 04:55 PDT
Mar 21, 2023
Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.